City Connections Travel is committed to act in good faith and exercise reasonable duty of care within the contemplation (expressed or implied) of the contracting parties in accordance to the norm as expected in the travel agency industry towards protecting your privacy personal information which is furnished to us in respect of a commercial transaction with us.
The relevant laws of the respective countries pertaining to privacy and personal data protection shall apply in the jurisdictions of its physical business operations.
Therefore, City Connections Travel shall also not be held responsible and accountable under the following circumstances:
- The said personal information has made readily accessible in the public domains such as internet search engines. ICT web based communication tools for example face book, press media and et. cetera.
- The said personal information has been shared with other merchants, business associates, family members, relatives, connected persons and all other forms of associations and the unwarranted dissemination of such information has been caused by the negligence or acts of the aforesaid parties.
- The unwarranted dissemination of your personal information is caused by your own negligence;
- Disclosure of the said personal information - the request of which is made by the Authorities under the Government of Malaysia and non-disclosure is deemed as non-compliance with the Laws of Malaysia which may result in City Connections Travel facing prosecution charges; and
- Under the circumstance when it is virtually beyond the capacity of City Connections Travel to safeguard the protection (which includes integrity, processing, storage and security) of your personal information and such circumstances are deemed as acts of God - flood, earthquakes, fire and et. cetera and shall be inclusive of high level cyber security attack.
We collect only necessary information required about you such as your name, passport ID, telephone numbers, correspondence address, e-mail address and et. cetera and only with your expressed authorization and approval.
HOW PERSONAL INFORMATION IS COLLECTED
By making a reservation at or by using any of the facilities and /or services of City Connections Travel.
- By providing it to us via our communication channels regarding service delivery such as comment cards, feedback forms or other form of communication.
- My providing the information to us by participating in marketing initiative.
- By visiting our website or social media websites.
When you transact with us, we may collect a variety of your Personal Data which, may include buy not limited to the following depending on the nature of dealings and transactions:
- Name, job title and company’s names;
- Age, gender, date of birth, national registration identity card number, passport number;
- Race, ethnic origin, nationality;
- Contact information including address, email address and telephone number;
- Occupation, employers/s names, employer’s address, employer’s e-mail address;
- Credit card information, charge card, debit card and banking details; and
- Such other relevant information to enable us to provide you with our services and products.
HOW WE USE YOU PERSONAL DATA
Your personal data that we collect allows us:
- To press the necessary transaction in relation to the relevant matter
- To keep your posted on our latest promotions and upcoming events
- To send important notices, emails, letters or text messages, like communications about our services and charges to our terms and conditions, and policies and
- To use for internal purposed such os auditing, data analysis, and research to improve our services, products and customer communications.
PERSONAL DATA PROCESSED BY THIRD PARTIES
We wish to inform you that we may, from time to time, furnish your data to third parties who are professional dates processors which process and store for City Connections Travel.
Any such disclosure of a guest’s personal information by City Connections Travel to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed i.e. to perform functions on its behalf such as sales and marketing research, reservation or booking handling or guest survey.
PROTECTION OF YOUR DATA
The security of your personal data is our priority. We take all physical, technical and organisational measures needed to ensure the integrity, security and confidentiality of personal data. If we disclose any of your personal data yo our authorised agents or service providers, we will require them to appropriately safeguard the personal provided to them.
RETENTION OF YOUR PERSONAL DATA
City Connections Travel will only retain your personal data for long as necessary to fulfil the purpose(s) for which it was collected or comply with legal, regulatory and internal requirements.
ACCESSIBILITY, CORRECTION AND UPDATING OF YOUR PERSONAL DATA
We are committed to ensuring that the personal data we have obtained from you is accurate, complete and not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us soonest possible at your time convenience so that we may take the necessary steps to update your personal data.
WE CAN BE CONTACTED AT
City Connections Travel Sdn Bhd
No. 49-10, The Boulevard
Mid Valley City
Lingkaran Syed Putra
59200 Kuala Lumpur
TEL: +603 2711 3060
FAX: +603 2711 3061
CHANGES TO THIS PRIVACY NOTICE
Please note this Privacy Notice may be updated from time to time to cater to changes in our Policy or to keep abreast with the relevant Laws and industrial practice. If there are material changes to this Privacy Notice, we will notify you by posting a notice of such changes on our website or by sending a notification to you directly. However, you are kindly encourage to periodically review this Privacy Notice to stay updated on how we are protecting your personal information.